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We work with over 14 membership organisations (August 2022), helping each to manage their members in the most streamlined, efficient and effective manner – with careful consideration to their budgets, resources and niche requirements.

The effective management of your membership can lead to greater retention, better engagement, and significant improvements to processes and resources.

  • Membership payments and renewals
  • Member education – CPD, courses, exams, certificates
  • Personalised member communications
  • Membership retention and acquisition campaigns
  • Member dashboards.
Laptop with dashboard on display

Customer or constituent relationship management


We use HubSpot to manage members for World Sugar Research Organisation, and also for Møller Institute and DC Norris.

We can setup auto-renewal reminders, CPD points notifications and automate member communications to engage and delight your membership.


Salesforce is used by Hawks Club and The Faculty of Forensic & Legal Medicine to manage their member databases.

For FFLM, event registrations, CPD logs, and course purchases are managed through the website but data pushed in to Salesforce to provide a single point of truth.

Subscriber CRM

We’ve linked the Association for Nutrition website with their Subscriber CRM platform for seamless member management including management of membership upgrades, members CPD and training, and the collection of evidence to support their membership status.

Dynamics 365

Dynamics 365 is used by British Society of Gastroenterology to manage their 4000 members, and provides single-sign-on for members to access gated content and other platforms.


We have integrated the Cambridgeshire Chambers of Commerce website with the ChamberTrack platform. The chambers manage their whole operations through the system, including events, marketing, reports, sales and export documentation.

We also use other CRMs: UKinbound currently uses ACT! but we’re in the process of migrating to Bitrix24. The National Council for Training Journalists uses KIM for managing students, and the U3AC use a custom CRM to manage their members, courses and registrations.


Association for Nutrition


Voya Global Concierge

Hawks club website

Hawks’ Club


Membership management features

Membership management covers so many different areas, from the simple process of renewing membership subscriptions through to curating forums, or providing event registrations to delivering multi-day international conferences.

The needs and budgets of every membership organisation can be very different, but we’ll help you to prioritise and focus efforts to make the biggest impact on your organisation and your members.

  • Automated subscription renewals and direct debits
  • Membership tier upgrades
  • Self-service features
  • Member only content and pay-per-view
  • Member to member communication
  • CPD logging
  • Evidence portfolio management
  • Event management
  • Automated personalised marketing
  • Digital transformation
  • Process improvement
  • Member research and focus groups.

We approached Granite 5 to help us create a brand and marketing strategy for our Japanese Food Imports business which was launching for the first time in the UK. We are delighted with the work undertaken so far, and would recommend Granite 5 to anyone looking for comprehensive digital marketing strategy, website design and web development services.

Bernard Lo – Director
Taste of Japan

Get in touch with one of our digital marketing experts today

Ready to get your project started or want to schedule an initial call? Feel free to get in touch to discuss what you want to achieve and I’ll help find the best solution.

Teodor Kaminski


Senior Developer

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