For the past year we have been working closely with a team of mostly volunteers to digitally transform the Magog Trust, the charity and guardians that look after the Magog Down, a beautiful area of over 160 acres located just to the south east of Cambridge.
The focus of the project has been to move legacy processes online to save time, reduce errors, improve member communication and more.
New website features including automated direct debit membership applications and renewals; gift aid calculations; finance platform integration and email automation will significantly reduce the administrative burden for their team, at the same time providing a streamlined customer experience.
It’s always fun working with the charity sector, and no surprise that we’ve experienced some challenges along the way, including a mid-project migration from Quickbooks to Xero, changes to the core project team and overcoming general procrastination and hesitation about change and digitisation.
Our project leader Steve Hannah has done a great job steering the team, leading regular project stand ups to keep everyone informed and focused on next steps, organising and prioritising tasks with internal and external resources, providing training and helping with testing and embedding new processes into the organisation.
Steve says “I’ve enjoyed working on this project with all the different stakeholders, and we’re eager to start measuring the results of the transformed processes.
Our client Geoff Hale, Magog’s project lead said “thanks for all of your team’s hard work getting this project over the line, it’s going to be a steep learning curve but will be worth the effort in the long run.”