Reliable hosting and proactive technical support are essential for every organisation, to protect not only your website or app, but your online brand and organisations reputation.
We understand how critical it is for your loyal customers, important stakeholders, investors, members or staff to have a great experience interacting with your organisation, every single time.
This is why we partner with the leading hosting partners like Rackspace, AWS and Azure, and provide our clients with a technical support insurance policy to offer peace of mind that we’re carefully monitoring their services, and are ready to jump into action when the shit does hit the fan – usually at 4pm on a Friday!
We provide a comprehensive level of technical support and after sales service to protect your online brand and digital presence, offering peace of mind that your services are proactively supported and carefully monitored 24/7.
Our tech support includes monitoring and alerts, security updates, proactive reviews, backup, disaster recovery, regression testing, and most importantly, excellent reporting and transparency so our clients have visibility
Reselling the best-in-class services ensures we can provide our clients with the best reliability, performance, security and solutions on the market.
In our effort to reduce the burden of website hosting for our clients, we strive to take full responsibility and accountability for everything connected to hosting including domains, SSL certificates, DNS, CDN services, compliance, security and even GDPR.
Website security strategy
Website security is the topic of many questions and an area we take extremely seriously. We adopt a robust 4 tier approach to securing your digital services;
- Cloud firewalls are used to filter traffic before it arrives at the web server hosting your site or application. We use either Cloudflare, Stackpath or Amazons Cloudfront.
- We use managed services which means the hosting vendor manages the network security on our behalf which includes DDoS prevention.
- Server firewall’s are used which use open rulesets like Atomic ModSecurity to block know sources of bad traffic.
- And we use a web application firewall like Wordfence as the final form of defence.
You can read our full security strategy here.
Thank you to the Granite 5 team for our new website and continued support as we develop our digital presence even further, and improve the user experience for our clients.
Granite 5 achieved some great results for our business, not least generating more web traffic and significantly improving our conversion rates. Thanks for your help and support over the years, and our new site looks amazing.
Thanks for all the support and hard work in delivering our new website. We’re already receiving fantastic feedback from our members on how much easier it is to use and navigate.
The Faculty of Forensic & Legal Medicine