Your reliable partner
Sitecare technical support, maintenance and protection
We provide a comprehensive level of support to protect your online brand and digital presence, offering peace of mind that your digital services are proactively supported, carefully maintained and meticulously monitored.
Trustworthy & reliable
We build lasting relationships with our clients built on trust and reliability.
Our exceptional customer service and account management, from all of the team, means we’ll always respond to your enquiries efficiently, professionally and intelligently.
You’ll have direct access to the whole team, including mobile numbers for the leadership team and your account manager.
Accountable & transparent
We take full responsibility and accountability for our clients websites, applications and services, and offer full transparency with direct access to our tools and reporting systems.
If we work with a 3rd party you’ll know about it, if your website has an outage you’ll receive an alert, if there are options or different ways to approach something you’ll be involved in making the decision.
Expertise, experience and excellence
We are vastly experienced but also constantly learning in this fast paced and exciting industry.
We love to listen, collaborate, over deliver, solve problems and achieve great results. We’re not afraid to challenge but love to use data to backup our ideas.
We’re ethical and honest team players, and we’ll do the right thing.
Technical support & maintenance
Our team of 5 developers share the responsibility of responding to support tickets and requests to fix bugs, investigate problems and resolve issues.
Our processes are focused on providing a robust, reliable, and best in class technical support service.
Performance & security
Your digital services are not just websites and apps to us, they’re your online reputation, your next big opportunity, your shopfront and often your users first impression.
We’re always looking for ways to improve, evolve, and add value, especially in the two vitally important areas of performance & security.
We support your services and applications as if they were our own – that’s a promise.
The Møller Institute’s website is a critical part of extending our reach and reputation as well as driving revenue. We’re pleased to have partnered with Granite 5 who I have found to be a reliable, proactive and effective digital agency.
Having worked with Granite 5 for almost 2 years, they have a great insight into our business. We are now almost totally reliant on digital marketing and our business has strengthened considerably over the last years thanks to our collaboration with Granite 5.
Thank you to the G5 team for helping us to deliver our stunning new website and for your support and expertise with the content and messaging. The support after the website launch has been exceptionally useful.
I wanted to thank you for all your work on the website and help with hosting, your knowledge and advice have been so valuable throughout the process.
Monitoring & alerts
We go the extra mile to offer our clients peace of mind that your website or application is proactively supported and monitored, including:
- Google Analytics Alerts notify us of significant changes to user behaviour which could identify a problem.
- Uptime Robot constantly monitors for performance issues and alerts the team using Slack, Email and SMS to ensure timely responses.
- Team reminders ensure we never miss a service renewal, milestone, software update or critical event.
- Various tools are used to offer extra levels of security and protection for your website and our servers.
- Daily incremental backups with clear success and failure reporting.
- Advanced reports delivered using Google Data Studio.