Proactive sitecare

Website support, maintenance and growth for new or existing websites

Proactive Sitecare

Our flexible sitecare service protects and maximises your website investment, by taking responsibility of your organisations digital brand reputation and online growth.

The service is suitable for both new and existing websites. Elements can be cherry picked to create a tailored package that suits your individual requirements, budget and growth plans.

The majority of websites in our care are built using WordPress, and we also support other PHP applications like Laravel, Drupal, Django, Magento, and Shopify sites can also be managed.

We split our service into three distinct areas but it’s all very flexible.

  • ‘Protect’ takes care of your website security which includes keeping your website up to date to protect against hacks and attacks.
  • ‘Learn’ includes all of the protect services plus feeds you important data and insight into the user behaviour and effectiveness of your website.
  • ‘Growth’ provides a continuous improvement programme that includes adapting to search algorithm changes, improving or adding new features, A/B testing ideas, changes in user behaviour, content, conversion optimisation and more…

Service Levels

Protect

From £250/month

Learn

From £750/month

Grow

From £1250/month

Technical Support
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G

Application & plugin updates

Bug fixing & problem resolution

Proactive security management

Web Application Firewall

Backup, monitoring & alerts

Account management
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Monthly strategy meeting

Advanced monthly visitor & goal tracking reports

Market, competition & performance monitoring

Proactive recommendations

Continuous Improvement
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Conversion rate optimisation (CRO)

Performance optimisation

Search engine marketing

Content strategy and content creation

Social media strategy, content and management

Development of new features

Inbound marketing

February 2021

Thanks for all the support and hard work in delivering our new website. We’re already receiving fantastic feedback from our members on how much easier it is to use and navigate.

Alex Gorton

Assistant Registrar

The Faculty of Forensic & Legal Medicine

April 2020

Granite 5 have been really responsive and pro-active throughout the project, and they delivered the new website within their estimated budget. They will continue to provide support and guidance to help us make sure we keep on top of emerging digital trends.

Will Strange

Marketing and Digital Communications Manager

Faculty of Pharmaceutical Medicine

Teamwork & transparancy

A website is much more than a brochure, portal, or shop. It’s also an important first impression, your reputation, or maybe your only chance to convert a new customer.

We understand your sites reliability, performance and availability are critical to your success. This is why we focus on providing excellent levels of customer service and complete transparency by providing all clients with:

  • Fast response times (agreed as part of your contract)
  • Direct access to the development team
  • 24/7 phone answering service
  • Mobile numbers for key contacts
  • Access to time reporting logs and uptime reports
  • Regular reviews and proactive recommendations
  • Client bible which includes technical documentation, CMS manual, regression test plan, spec, contacts, and more

Are you ready to take your website to the next level?